Technical support
Partners have a tool to submit requests about identified issues to Bercut and have them resolved in a timely manner
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Advantages
Requests are received daily and around the clock by all available means of communication: phone, fax, email, web support system.
- Emergency Assistance Service
- Advanced Emergency Assistance Service
- Regular Help Service
- Updating contractor’s software
- Third-party software upgrades
- Repair and replacement of faulty Equipment
- Technological audit
- Training
- On-site technical support
After the warranty period, Bercut offers its partners three packages of technical support services - Basic, Standard, Advanced.