Subscriber at the heart of the digital product ecosystem
Expert mention
According to KPMG research, "8 out of 10 C-level executives identify customer focus as the organization's top priority and a top digital strategy focus."
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Billing systems enable calculating subscription fees and issuing bills to each subscriber, storing comprehensive tariff data and history of subscriber’s actions, and supporting mutual settlements with other service providers.
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Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.
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Managing customer experience (CX) is a key driver of subscribers’ loyalty and revenue growth. As the Gartner research shows, 32% of respondents say that enhancing CX is a crucial point of digital transformation.
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