Emergency 112

Emergency 112 is a system for reaching the emergency services by the universal emergency response number

Designed to process SMS messages from subscribers to emergency number and determine their location.

Key benefits

  • provision of data about the subscriber and his location (on request)
  • short message transmission from subscribers to the Call Center
  • compliance with the regulator’s requirements

Business value

compliance

with the requirements of the law

NPS

ensuring subscribers’ prompt interaction with Federal Rescue Service in an emergency

social responsibility

How it works?

The system interacts with the hardware and software for processing information about the location (HSPIL) and (backup) call center (B)CC, providing information about subscribers of the telecom operator. The SIM card of the operator must be inserted into the subscriber's phone. 

The system has two modes of operation: 

  1. Processing of the text messages from subscribers.
  2. Sending information about the subscriber upon request from the equipment for processing information about the location (EPIL).

How it works:
Processing of text messages from subscribers (sends data to the Call Center or Backup Call Center)

  1. The system receives an text message sent to number 112.
  2. Determines the required (B)CC and the location of the subscriber.
  3. Makes a call to the (B)CC, transmits the subscriber's number, the number of the recepient of the message, the text of the message and the location of the subscriber.
  4. Registers the fact of calling to number 112 in the EDR-file
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Figure 1. Processing the Subscribers’ text messages. 

Sending information about the subscriber upon request from the EPIL. (sends data to the EPIL).

  1. The system receives one of the requests from the EPIL: GetAbonentLocation (Provide location information) or GetAbonentInfo (Provide the name and surname of the subscriber)
  2. When requesting GetAbonentLocation, the system determines the location of the subscriber in active or passive mode.
  3. When requesting GetAbonentInfo, the system receives additional information about the subscriber. 
  4. The system sends data to the EPIL
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Bercut helps Tele2 create new products under other rules

Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.

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