Emergency 112 is a system for reaching the emergency services by the universal emergency response number
Designed to process SMS messages from subscribers to emergency number and determine their location.
- provision of data about the subscriber and his location (on request)
- short message transmission from subscribers to the Call Center
- compliance with the regulator’s requirements
with the requirements of the law
ensuring subscribers’ prompt interaction with Federal Rescue Service in an emergency
How it works?
The system interacts with the hardware and software for processing information about the location (HSPIL) and (backup) call center (B)CC, providing information about subscribers of the telecom operator. The SIM card of the operator must be inserted into the subscriber's phone.
The system has two modes of operation:
- Processing of the text messages from subscribers.
- Sending information about the subscriber upon request from the equipment for processing information about the location (EPIL).
How it works:Processing of text messages from subscribers (sends data to the Call Center or Backup Call Center)
- The system receives an text message sent to number 112.
- Determines the required (B)CC and the location of the subscriber.
- Makes a call to the (B)CC, transmits the subscriber's number, the number of the recepient of the message, the text of the message and the location of the subscriber.
- Registers the fact of calling to number 112 in the EDR-file
Figure 1. Processing the Subscribers’ text messages.
Sending information about the subscriber upon request from the EPIL. (sends data to the EPIL).
- The system receives one of the requests from the EPIL: GetAbonentLocation (Provide location information) or GetAbonentInfo (Provide the name and surname of the subscriber)
- When requesting GetAbonentLocation, the system determines the location of the subscriber in active or passive mode.
- When requesting GetAbonentInfo, the system receives additional information about the subscriber.
- The system sends data to the EPIL
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