CareM is a solution for organizing a single structure of self-service of subscribers, that allows the subscriber to independently manage connections to the operator's services and monitor the information in his personal profile
CareM provides the operator with unified portals for the subscribers’ access to all services, allows it to form thematic showcases (for example: maintenance services, services for corporate subscribers, content showcases, etc.). The solution ensures exceptional availability of services, stimulates subscribers to make new connections.
- omnichannel: digital channels for informing subscribers
- flexible configuration of processes and integrations
reduces the load on the call-center
reduces the TTM of services launch on the platform
How it works?
CareM provides access to the operator's services for subscribers of all categories and networks (2G,3G, LTE,5G, PSTN) through various access channels: IVR, USSD, Web, WAP, SMS, API (apps), messengers, etc.
In CareM, services do not depend on the subscriber's access method. Access to services can be carried out both through individual codes and through showcases / portals. All this allows the operator to enable any kind of self-service.
Bercut helps Tele2 create new products under other rules
Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.