Care Mobile

CareM is a solution for organizing a single structure of self-service of subscribers, that allows the subscriber to independently manage connections to the operator's services and monitor the information in his personal profile

Key features

CareM provides the operator with unified portals for the subscribers’ access to all services, allows it to form thematic showcases (for example: maintenance services, services for corporate subscribers, content showcases, etc.). The solution ensures exceptional availability of services, stimulates subscribers to make new connections.

omnichannel: digital channels for informing subscribers
flexible configuration of processes and integrations

Business value

NPS

growth

optimization

reduces the load on the call-center

TTM

reduces the TTM of services launch on the platform

How it works?

CareM provides access to the operator's services for subscribers of all categories and networks (2G,3G, LTE,5G, PSTN) through various access channels: IVR, USSD, Web, WAP, SMS, API (apps), messengers, etc.

In CareM, services do not depend on the subscriber's access method. Access to services can be carried out both through individual codes and through showcases / portals. All this allows the operator to enable any kind of self-service.

This reliable solution has been providing self-service processes of Russia/CIS mobile operators for over 10 years.

Usage scenarios

The story of a startup's development

570 000 subscribers

790 subscribers (during the holiday period)

10% transitions on MNP

the largest subscriber base in the assigned territory

MNP IN@Voice PCRF UPS BSS BI&DWH billing system platforms

In December 2015, Bercut partnered in launch of a mobile operator in a resort zone of one of the CIS countries.

Attached products

BSS Bercut is a set of business-oriented solutions for a long-term technological development of telecom operators. BSS Bercut solutions allow operators to manage their business processes (products, revenues, customer interactions, etc.)

is a system for automated testing of the BSS billing system (IN@Voice) and the external environment

is a platform for managing partner services in the operator’s ecosystem

PCRF is a platform for managing policies of service provisioning and customer service quality

The system for transferring subscriber numbers from one operator to another

Converged billing system for business monetization and development of digital ecosystems

A full-fledged business solution that allows telecom operators to deploy a partner network for receiving payments in a short time and provide subscribers with mobile commerce services

Bercut helps Tele2 create new products under other rules

Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.