On-site technical support

For on-site technical support Bercut specialists visit the partner’s site to carry out works on running the system, its configuration and settings, installation of updates and new versions of the software, verification of the system performance, etc.

Possibilities

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This service and the scope of work are agreed on and ordered separately, depending on the requests and requirements of the partner, on a case-by case basis.

Attached products

The service is aimed at training the partner's employees on the rules of working with the system and familiarizing them with it's functionality

comprehensive inspection of the system, aimed at preventing failures of the system and improving its performance

Partners have a tool to submit requests about identified issues to Bercut and have them resolved in a timely manner

27 December 2022

Bercut helps Tele2 create new products under other rules

Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.

10 January 2022

Bercut and Tele2 Kazakhstan to launch a new service

Yet another successful project has been carried out by Bercut for Tele2 Kazakhstan, a mobile network operator with more than 7 mln subscribers.

28 October 2021

Bercut helps SberMobile to expand the range of services

Bercut has installed a new version of the Service Catalog into the Production Env of SberMobile, which is part of Sberbank ecosystem. The full-featured solution allows this cutting edge virtual operator to reduce the time-to-market for new services.

18 October 2021

Bercut participates in the meetup "Automated Quality Control of the Code and Development Processes"

On September 30, 2021, Roman Vorobyov, Software Production and Services Support department manager at Bercut, took part in the meetup "Automated Quality Control of the Code and Development Processes".

28 April 2021

Bercut spoke at the SQA Days conference

In April 2021, Maksim Plavchenok, Director of Delivery and Maintenance of Bercut Products and Solutions, became a speaker at Software Quality Assurance Days — an international conference on software testing and quality.

09 September 2020

Bercut has reached a new level of software quality

The company is celebrating its 25th anniversary with a technological achievement, providing Tele2 with an absolutely error-free implementation of a major release of the IN@Voice billing system. The success was a consistent result of an inclusive approach and work in partnership.