Technical support

Partners have a tool to submit requests about identified issues to Bercut and have them resolved in a timely manner

Advantages

Requests are received daily and around the clock by all available means of communication: phone, fax, email, web support system.

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Emergency Assistance Service
Advanced Emergency Assistance Service
Regular Help Service
Updating contractor’s software
Third-party software upgrades
Repair and replacement of faulty Equipment
Technological audit
Training
On-site technical support

After the warranty period, Bercut offers its partners three packages of technical support services - Basic, Standard, Advanced.

Attached products

For on-site technical support Bercut specialists visit the partner’s site to carry out works on running the system, its configuration and settings, installation of updates and new versions of the software, verification of the system performance, etc.

The service is aimed at training the partner's employees on the rules of working with the system and familiarizing them with it's functionality

comprehensive inspection of the system, aimed at preventing failures of the system and improving its performance

27 December 2022

Bercut helps Tele2 create new products under other rules

Bercut remained in the shadow of Tele2 for a long time. The technological solutions delivered by the company to Tele2 have drastically changed the performance of that telecom giant. Making payments by a smartphone, retaining a mobile number after switch to another operator and selling unused traffic — all those services have been successfully implemented, also due to Bercut involvement as a BSS partner.

20 January 2022

Building up a successful MVNO

Today, many business leaders consider launching their own MVNO to enhance the ecosystem of customer services. What challenges do those companies face and what tools should they use to successfully launch an MVNO?

28 October 2021

Bercut helps SberMobile to expand the range of services

Bercut has installed a new version of the Service Catalog into the Production Env of SberMobile, which is part of Sberbank ecosystem. The full-featured solution allows this cutting edge virtual operator to reduce the time-to-market for new services.

04 March 2021

Bercut is expanding its network of partners

Вercut has quadrupled its network of partners in the regions, Kirill Agevnin, Business Development Director at Bercut, said when summing up the results of 2020.

09 September 2020

Bercut has reached a new level of software quality

The company is celebrating its 25th anniversary with a technological achievement, providing Tele2 with an absolutely error-free implementation of a major release of the IN@Voice billing system. The success was a consistent result of an inclusive approach and work in partnership.