Better CX: Technological Approaches to Influence Customer Experience in the Next Few Years
Modern digital companies, regardless of the segment, face high competition in the market. This forces them to join the battle for customers’ focus in the information space, find new tools to influence potential customers, effectively interact with the existing customer base to establish long-term relationships with the consumers.
Technological trends 2021. The role and prospects of telecom operators
Every year, Gartner, a global research and advisory firm, predicts major trends in the IT market for the coming years. Bercut closely monitors technology forecasts. The way that some of the trends have emerged in 2021, as announced at the Gartner IT Symposium/Xpo 2020 online conference, allows us to rethink the role and opportunities of telecom operators and service providers in the future.
Yet another successful project has been carried out by Bercut for Mobile Telecom-Service LLC, a mobile network operator in Kazakhstan serving millions of subscribers. With the new “Profit together” service based on Bercut platforms, subscribers can get group discounts on monthly fee. The service is one-of-a-kind in the Republic of Kazakhstan.