Virtual Phone Number
Improved privacy
Control over incoming calls and messages
Better ARPU
Improved NPS/CSI
The Virtual Number service allows you to provide your subscribers with increased privacy and control over incoming calls and messages. This service is useful for customers who want to keep their personal and business contacts separate and their primary phone number confidential.

Tasks

INCREASED CUSTOMER LOYALTY: THIS FEATURE ALLOWS SUBSCRIBERS TO KEEP THEIR PERSONAL AND BUSINESS CONTACTS SEPARATE AND THEIR PRIMARY PHONE NUMBER CONFIDENTIAL, WHILE THE CALL RECOGNITION SYSTEM IMPROVES CLIENT SATISFACTION AND LOYALTY. THIS CAN HELP THE OPERATOR RETAIN THE EXISTING AND ATTRACT NEW CUSTOMERS.
EXTRA INCOME: THE VIRTUAL NUMBER OFFERING, AS AN ADDITIONAL FEATURE WITHIN THE STANDARD TARIFF PLAN, ALLOWS THE OPERATOR TO GENERATE ADDITIONAL REVENUE.

Solutions

The Virtual Phone Number service is a function of the IN@Voice billing platform. The solution enables the operator to autonomously customize the parameters and determine the tariff plans where the service is available, as well as activation conditions and pricing.

Use Case

The operator allows subscribers to connect multiple mobile or landline numbers to their main SIM card for an extra fee. A subscriber can have up to three numbers on one SIM card within one tariff plan and use them for a variety of functions, such as workplace communication, interactions with delivery services and online retailers, and/or conversations with unfamiliar people.

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Benefits for subscribers:

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Result

  • Better ARPU
  • Improved NPS/CSI
  • High retention rate

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